Find answers to common questions about our services
Shipping with Vibegrace is easy! Create an account, go to our calculator tool to determine your shipment cost, and follow the simple steps to submit your shipment details. You'll receive a tracking ID for your package.
We can ship most items including documents, electronics, clothing, books, and more. However, we cannot ship hazardous materials, explosives, weapons, or perishable items without special handling. For detailed restrictions, please contact us.
Standard delivery typically takes 2-5 business days depending on destination. Express delivery within the same state is available for next-day delivery. International shipments take 7-21 business days depending on destination country.
Yes! All packages come with basic coverage. Additional insurance can be purchased for high-value items to ensure complete protection during transit.
You can track your shipment using your tracking ID on our website. Simply enter your tracking number in the tracking section and you'll see real-time updates about your package's location and status.
Yes! You'll receive email notifications at key stages of your shipment journey including pickup, in-transit, out for delivery, and delivery confirmation.
Delays can occasionally happen due to unforeseen circumstances. If your package is delayed beyond the estimated delivery date, please contact our support team with your tracking ID and we'll investigate immediately.
Shipping costs are calculated based on weight, dimensions, destination, and delivery speed. Our transparent pricing tool will show you the exact cost before you complete your shipment. Standard rates start from ₦5,000 per kg.
Yes! We offer special discounts for business customers and bulk shipments. Our Business and Enterprise plans provide discounted rates. Contact us to learn more about volume discounts.
We accept bank transfers, debit cards, credit cards, and mobile money payments. All payments are secured and encrypted to protect your financial information.
Absolutely! A detailed invoice is automatically generated and sent to your email after payment. You can also download invoices from your account dashboard anytime.
Click the "Sign Up" button on our login page, fill in your details (name, email, phone, password), and click "Create Account". You'll receive a confirmation email to verify your account.
Click "Forgot your password?" on the login page and enter your email address. You'll receive a password reset link via email. Follow the instructions to create a new password.
Yes! Log into your account and go to Settings to update your profile information including email, phone number, and password. Changes are saved immediately.
You can request account deletion by contacting our support team. Please note that this action is permanent and will delete all your account data and shipment history.